8q888 Privacy Policy

Section 01

Introduction and Applicability

8q888 ("we", "our", "platform") provides a trusted online gaming service for players in Bangladesh. This privacy policy ("policy") describes what information we collect about you, how we use that information, and how we keep it secure when you use our website https://8q888.cam, register an account, play games, or use any of our services.

By using our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us directly.

Our privacy policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. We place the highest importance on your privacy and commit to always handling your personal information responsibly.

Section 02

Data Collection

8q888 collects various types of information for different purposes. We collect only the information that is necessary to provide our services. The categories of information collected are described below.

2.1 Information You Provide Directly

When you open an account or use our services, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile phone number
• Payment method details (bKash, Nagad, Rocket, or Upay number)
• Documents required for identity verification (national ID or passport number — where applicable)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, version, and language settings
• Operating system and device type
• Login date, time, and session duration
• Pages you visited and browsing patterns
• Referral source (which site you came from)
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

To ensure the security and accuracy of your financial transactions, we store the following information:

• Deposit and withdrawal history and amounts
• Transaction date, time, and method
• Bonus receipt and usage history
• Gaming activity log (which games you played and for how long)

Section 03

Data Use

8q888 uses your information only for legitimate and specific purposes. We never use your information unnecessarily. The purposes for which we use your information are described below:

• Account Management: To create, verify, and manage your account and to ensure the security of our services.
• Identity Verification: For age verification (to confirm 21+) and to prevent fraud.
• Processing Financial Transactions: To manage deposits, withdrawals, and bonuses.
• Customer Service: To resolve your complaints, questions, or issues.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor your gaming behaviour and provide support where needed.
• Service Improvement: To improve our platform and user experience.
• Legal Obligations: To comply with applicable laws and regulations.
• Relevant Communications: To inform you of important system notices, service changes, or security-related information.

Section 04

Data Sharing and Disclosure

8q888 does not sell your personal information to third parties or share it without reason. However, information may be disclosed in the specific circumstances below:

4.1 Authorised Third Parties

Necessary information may be shared with authorised service providers who assist in delivering our services, such as:

• Payment processing services (bKash, Nagad, Rocket, Upay)
• Data security and fraud prevention service providers
• Technology infrastructure and cloud service providers
• Game software suppliers

All such third parties are required to comply with standards consistent with our privacy policy.

4.2 Legal Obligations

In the following circumstances, we may be legally required to disclose information to authorities:

• To comply with court orders or judicial directives
• To cooperate with legal investigations by government authorities
• To prevent money laundering or terrorist financing
• To follow the directives of applicable regulatory authorities

4.3 Business Transfers

In the event of a business merger, acquisition, or sale, your information may be transferred to the newly owned entity. In such cases, we will notify you and ensure the protection of your information.

Section 05

Data Security Measures

8q888 applies industry-standard technical and organisational measures to protect your personal information. Our security framework consists of the following elements:

• SSL/TLS Encryption: All data transferred between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information collected (passwords, payment details) is stored on servers in encrypted form.
• Firewall and Intrusion Detection: Our systems use active security measures to prevent unauthorised access attempts.
• Access Controls: Only authorised staff can access your information, and only on a need-to-know basis.
• Regular Security Audits: Our systems are regularly tested by independent security experts.
• Two-Step Verification: Two-step verification is available for additional account security.

Section 06

Cookies and Tracking

8q888 uses cookies and similar tracking technologies to improve your browsing experience and to ensure the proper functioning of the platform.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of our platform. Without them, login sessions or secure payments cannot be completed.
• Functional Cookies: Used to remember your preferences such as language settings or game preferences.
• Analytical Cookies: Collect anonymous statistics to help us understand how our site is being used.
• Security Cookies: Used to detect and prevent fraud.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies will turn off some important platform functions, such as maintaining login sessions or completing payment processes.

Section 07

Data Retention Period

8q888 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: Retained for as long as your account is active. Certain information may be retained after account closure due to legal obligations.
• Financial Transaction Records: Retained for the period required under applicable laws and financial regulations.
• Log Files: Kept for a defined period for security reviews and fraud investigations.
• Support Communications: Retained for as long as necessary to improve customer service quality and resolve disputes.
• Marketing Consent Records: The history of consent given and withdrawn is retained as legal evidence.

Once the necessary period has ended, we securely delete your information or anonymise it so that you cannot be identified.

Section 08

User Rights

8q888 respects your rights regarding your information. You have the following rights:

8.1 Right to Access Information

You may request at any time a copy of what information we hold about you. We will provide this information to you within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may contact us to request a correction. You can also update basic information in your account profile directly yourself.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Object to Processing

You may object to the processing of your information for specific reasons, particularly where it is being used for marketing purposes.

8.5 Right to Data Portability

You may request to receive your information in a standardised, machine-readable format.

Section 09

Payment Information Security

Financial transaction data is particularly sensitive. 8q888 takes extra precautions to protect your payment information.

• We use your bKash, Nagad, Rocket or Upay number solely to process transactions and do not share it for any other purpose.
• All financial data is stored in encrypted form and can only be accessed by authorised personnel when necessary.
• Suspicious transactions are automatically flagged and are not processed until verified.
• Our security team monitors financial transactions 24/7.
• If any unauthorised transaction is detected, we will notify you immediately.

The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10–45 minutes.

Section 10

Protection of Minors

8q888 provides services only to persons aged 21 or above. We do not knowingly collect any personal information from minors.

We follow an age verification process at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or guardian suspects that their child is using our platform, please contact us without delay.

Section 11

Policy Changes

8q888 may update this privacy policy from time to time. We will notify you of any significant changes:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

Continuing to use the platform after any changes will be considered your acceptance of the updated privacy policy. We therefore recommend that you review our privacy policy regularly.

Section 12

Contact & Complaints

If you have any questions, concerns or complaints about this privacy policy, please do not hesitate to contact us. We are always ready to assist you.

Contact us for requests to exercise your rights, requests to correct or delete information, or any other matter. Our team will respond to your request as quickly as possible.

To learn more, visit our About Us, Terms & Conditions and Responsible Gaming pages. For answers to common questions, read our FAQ page.